Over the past three years, I've been working on interesting user experience challenges at Prosper.com. Our team was assembled when Prosper was seven years old and was greatly in need of an overhaul. We've been steadily modernizing the services and design, transitioning into a mobile-friendly leader in our space based on innovation and a user-centric approach. The fin-tech industry can be confusing and the nature of the site requires thoughtful solutions for both borrowers and investors to help them manage the unique and complex financial accounts.
Our UX team is comprised of researchers and designer/user experience specialists. We identify challenges based on business needs, research, user interviews and see a project through from white-boarding, prototyping, internal reviews, user testing, development, beta releases, feedback gathering and public release.
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Easily transferring funds is an essential tool in helping our customers get money on and off the investor platform. We updated the interface from the previous design (circa 2007) in order to make the process much simpler and more flexible. I designed the flow in a modal overlay so that we could launch it from many areas on the site and allow the user to stay on the same page and in the context they were involved in, rather than taking them out of the experience and dropping them into a completely different page. Another goal was simplicity. I wanted the process to be a single click if using the default settings or a few clicks at most for setting up a custom schedule or a repeating transfer.
